Refund policy

At ORENTA Kitchen, customer satisfaction is our top priority. Please read the following Return & Refund Policy carefully before purchasing any product.

Return Timeframe

You can request a return within 7 days from the date of product delivery.

Returns will only be accepted if:

* You received the wrong product.
* The product is damaged or broken.
* The product has a manufacturing defect.
* You received a different item than what you ordered.

Return Conditions

To be eligible for a return, the product must:

* Be unused.
* Be in its original packaging.
* Include all tags, accessories, and invoice.
* Not be damaged by the customer.

In case of a damaged or incorrect product, an Unboxing Video is mandatory. The video must be unedited and clearly show the package label.

Non-Returnable Products

The following items are not eligible for return or exchange:

* Used or washed products.
* Products damaged by the customer.
* Products without original packaging, tags, or accessories.
* Clearance Sale or Final Sale products.
* Hygiene and Personal Care products if opened.
* Minor color or size variations due to screen or photography differences.

How to Request a Return

To request a return, contact us within 7 days of delivery.

Please provide the following details:

* Customer Name
* Order Number
* Description of the issue
* Product photos
* Complete Unboxing Video

Our team will review your request and inform you about the return, replacement, or refund process.

Refund Policy

Once the returned product is received and inspected, the refund will be processed if approved. The refund will be issued to the original payment method used during purchase.

The refund process usually takes 5 to 10 business days. Additional time may be required depending on your bank or payment provider.

For Cash on Delivery orders, customers must provide correct Bank or UPI details.

Shipping charges and Cash on Delivery charges are non-refundable, unless the product received was incorrect or damaged.

Exchange Policy

If stock is available, a replacement will be provided for damaged or incorrect products. If stock is not available, a refund will be processed.

Order Cancellation

Orders can be canceled before dispatch. Once the order is dispatched, it cannot be canceled.

Contact Us

For return, refund, or replacement requests, contact us:

Store Name: ORENTA Kitchen
Email: orentasupport@gmail.com

ORENTA Kitchen reserves the right to make the final decision after reviewing any return or refund request.